Privacy Policy

Effective date: August 2025

Whether you’re a participant, family member, support coordinator or someone interested in joining our team, we’d love to hear from you.

Reach out for a confidential chat about how we can support you or to ask any questions you may have.

What Information We Collect

We may collect personal information including, but not limited to:
  • Name, address and contact details
  • Date of birth and gender
  • Health and medical information (where relevant to services provided)
  • NDIS-related information
  • Emergency contact details
  • Employment and professional information (for job applicants)

How We Collect Information

We collect information directly from you wherever practical, including:
  • When you contact us
  • When you use our services
  • When you complete forms or send documents
  • Through discussions with family members or support coordinators (with consent)

Why We Collect Personal Information

We collect your personal information in order to:
  • Provide disability and participant support services
  • Communicate with you and your support team
  • Meet our obligations under the NDIS
  • Assess applications for employment or engagement

Disclosure of Information

We may disclose your information to:
  • Approved support staff and health professionals involved in your care
  • Your nominated representatives or support coordinators
  • Government agencies or regulatory bodies, where legally required

How We Store Information

We take reasonable steps to protect your personal information from unauthorised access, loss or misuse.

Accessing or Correcting Your Information

1. General Information Only

You may request access to the personal information we hold about you, or request a correction if you believe it is inaccurate. Please contact us in writing to make such a request.

Contact Us

For privacy-related queries or concerns, please contact:

Autonomy

Individuality

Empowerment

Engagement

Inclusion

Autonomy Individuality Empowerment Engagement Inclusion Autonomy Individuality Empowerment Engagement Inclusion Autonomy Individuality Empowerment Engagement Inclusion Autonomy Individuality Empowerment Engagement Inclusion
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Enquiries

Please fill in our enquiry form below and one of our team members will contact you.

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